Terms & Conditions—Please Read Carefully
The purchase of any travel services offered by Brennan Vacations constitutes a
contractual arrangement between you and Brennan Vacations and represents your
acceptance of Brennan Vacations Terms & Conditions set out herein. Please
ensure that you read carefully and understand these Terms & Conditions
prior to booking.
How to Make Your Reservation:
To make your reservation, contact your preferred travel agent or call Brennan
Vacations at 800.237.7249 or make a reservation online.
Deposit and Final Payment:
We accept checks, money orders, Visa, MasterCard, Discover/Novus, and American
Express. Your payment is not deemed made until it is received by Brennan
Vacations.
Unless otherwise noted below, the following applies to all vacations:
A non-refundable deposit of $200 per vacation per person is required for us to
reserve space for you. Final payment is due 45 days prior to commencement of
services. If we do not receive final payment by the due date, we reserve the
right to cancel the reservation. In the case of billing errors, we reserve the
right to reinvoice with correct pricing. Payment in full is required at time of
booking for reservations made within the final payment date. In order to secure
booked space, your travel agent should advise Brennan Vacations of your credit
card number when phoning in your reservation. For group reservations, travel
agents should refer to the Group Policy Booklet, which may be requested.
For Brennan Vacations cruises, final payment is due 90 days prior to the
commencement of services. For vacations with an overnight train or cruise,
final payment is due 75 days prior to the commencement of services.
Acceptance on the vacation is subject to presentation of the Brennan Vacations
Traveler Certificate.
Cancellations & Cancellation Fees
If cancellation is received by Brennan Vacations before the final payment date,
your non-refundable deposit and Travel Protection premiums will be retained in
addition to any air cancellation fees or penalties. For individual
reservations, the following per person cancellation fees apply. Total price
does not include discounts, promotions, or special incentives. (For group
reservations, refer to the Group Policy Booklet.)
General cancellation fees and schedule:
-
45–22 days prior to commencement of services: 20% of total price plus Travel
Protection premiums
-
21–8 days prior to commencement of services: 30% of total price plus Travel
Protection premiums
-
7–1 days prior to commencement of services: 50% of total price plus Travel
Protection premiums
-
On departure day and later: 100% of total price plus Travel Protection premiums
Brennan Vacations cruises:
-
90–60 days prior to commencement of services: 35% of total price plus Travel
Protection premiums
-
59–30 days prior to commencement of services: 50% of total price plus Travel
Protection premiums
-
29–1 days prior to commencement of services: 80% of total price plus Travel
Protection premiums
-
On departure day and later: 100% of total price plus Travel Protection premiums
Vacations with an overnight train or cruise:
-
75 days or less to departure: 100% of total price plus Travel Protection
premiums.
Cancellation fees may also apply to any additional services, including
accommodations; independently supplied services; and optional excursions
reserved prior to, during, and after the tour.
If flight changes, including flight cancellations, are requested, revision fees
or airline cancellation fees will apply. If an air-inclusive vacation is
canceled after air tickets have been issued, refunds will be processed after
air tickets are returned to Brennan Vacations.
Brennan Vacations reserves the right to cancel or re-schedule any vacation
departure. If cancellation is made prior to departure, the only responsibility
of Brennan Vacations will be to refund to the passenger the amount we have
received for the reservation. We will try to re-book the same vacation with a
different departure date or a similar vacation. Where Brennan Vacations has
confirmed flights, we will try to confirm air seats for the selected new dates,
subject to availability. Brennan Vacations cannot assume responsibility for any
additional costs or any fees relating to the issuance and/or cancellation of
air tickets or other travel arrangements not made through Brennan Vacations.
Revision Fees
A fee of $30 per transaction will be charged for any alteration or revision
made to a reservation. Airline penalties may also apply. A change of traveler
name, vacation date, or itinerary within final payment will be treated as a
cancellation and new reservation; standard cancellation fees apply.
Participation
For the benefit of everyone on your vacation, Brennan Vacations reserves the
right to accept or reject any vacation participant and to remove any
participant whose conduct is deemed incompatible with the interests of the
other participants.
Travelers Who Need Special Assistance
You must report any disability requiring special attention to Brennan Vacations
at the time the reservation is made. Brennan Vacations will make reasonable
attempts to accommodate the special needs of disabled travelers, but is not
responsible in the event it is unable to do so nor is it responsible for any
denial of services by carriers, hotels, restaurants, or other independent
suppliers. The Americans with Disabilities Act is only applicable within the
United States and facilities for disabled individuals are limited outside its
borders. Most transportation services, including the touring motorcoach, are
not equipped with wheelchair ramps. We regret that we cannot provide individual
assistance to a vacation participant for walking, dining, getting on and off
motorcoaches and other vehicles, or other personal needs. A qualified and
physically able companion must accompany travelers who need such assistance and
must assume full responsibility for their well being. Motorized scooters are
unsuitable for Brennan Vacations.
The majority of our ships do not have elevators. Cabin doors and restrooms
are not wide enough to allow access by standard wheelchairs, and bathrooms and
other doorways may be fitted with coamings. For safety reasons, passengers in
wheelchairs cannot be carried on ramps in ports where the ship is at anchor.
Young Travelers
Travelers who are less than 18 years old on the departure date must share
accomodations with an adult. For any special requirements regarding
airline tickets for children, contact your airlines directly.
Due to heightened security, many countries have adopted practices to prevent
international abductions of children. If a child will be traveling with adults
other than the parents or with only one parent, it is recommended that a
notarized letter be written by the parents or non-traveling parent granting
authorization to travel, including the dates of travel. We suggest that you
also contact the appropriate consulate and airlines because they may have
additional requirements.
On Brennan Vacations escorted vacations, young travelers aged 8–17 receive a
10% discount on the land price. There is no discount for young travelers on
cruises, though children 8–17 are welcome on board. We regret that we are
unable to accept children less than 8 years old on escorted and cruise
vacations.
Smoking
Smoking is not allowed on transportation that is exclusively provided by
Brennan Vacations nor in the interior of Avalon Waterways’ vessels in Europe
and the Galàpagos. On the Yangtze and Nile river cruise ships, smoking is
restricted to certain areas of the vessel.
Price Guarantee
All vacation prices are based on rates (including foreign exchange rates) known
at the time of publication and are expected to be in effect at the time of
departure. Prices are subject to increase without notice if such rates change
prior to departure. The current price will be confirmed at the time of
reservation. However, once Brennan Vacations has received your deposit for any
vacation departing Jan. 1-Dec. 31, 2008, that land price is guaranteed, and
any subsequent land cost increases are at our expense, not including land
surcharges and any government tax increases. Airfares included as part of
air-inclusive vacation in 2008, prices are guaranteed when we receive full
invoice payment. Departures in 2009 are subject to price and itinerary
modification. Full details will be available in September 20008. Vacation
prices are per person, based on double occupancy. Single room supplements and
triple room reductions are listed where applicable. Not all accommodation types
are available on all vacations.
Visas & Passports
For vacations requiring visas for U.S. citizens, detailed visa information will
be mailed or faxed. You are responsible for obtaining and payment of all visas
and entry documents prior to travel, and for meeting all health and other
requirements and any documents required by laws, regulations, orders, and/or
requirements of the countries to be visited. Non-U.S. citizens must consult
with appropriate consulates to determine if any visas are needed and are
responsible for obtaining all visas and entry documents independently. All
passengers traveling internationally are required to have a passport. Most
countries require that the passport be valid for at least six (6) months beyond
the conclusion of your trip. It is recommended you have a minimum of six blank
pages in your passport when traveling, as many countries require blank pages.
Multiple-entry visas are required for some vacations. You will need to check
with your consulate to verify all requirements.
Accommodations
The accommodations listed on the Web site are intended to be used on all
departures; however, if a change becomes necessary for any reason, the
accommodations substituted will be equivalent in standard to those shown. Every
effort is made to reserve only twin-bedded rooms. It may occasionally happen
that an accommodation provides some double-bedded rooms instead. These rooms
will be allocated to couples.
Please note that accommodation check-in times vary worldwide.
Private Bath & Single Rooms
In exceptional cases where private bath or single rooms as reserved by us are
not available, refunds will be made by the Tour Director or Cruise Director.
Claims made in this respect cannot be accepted after the vacation is completed.
Baggage Allowance:
Size and weight limitations for carry-on and checked baggage vary from airline
to airline and even according to destination and are becoming more restrictive.
Brennan Vacations is not responsible for additional fees imposed by air
carriers regarding baggage. Regulations within most airports require that
travelers handle their own luggage through customs. No responsibility is
accepted for loss of or damage to baggage or any of the traveler’s belongings.
Baggage insurance is recommended. See our all-inclusive Travel
Protection Plans.
Carry-on bags, should not exceed the dimensions of 12"x11"x6". For safety
reasons, wheeled carry-on bags are not suitable as hand luggage on motorcoaches
and mini-buses.
Porterage for one suitcase is included in the vacation price. Airport porterage
at the beginning and end of the vacation is not included. Due to limited coach
capacity, a single bag should have dimensions not exceeding 30"x21"x11" and
weight not exceeding 50 lb (22kg) or less if your air carrier has stricter
weight/dimension limitations.
Travel Documents
Travel documents, including any paper air tickets or e-ticket itineraries, are
sent by regular ground delivery approximately two to three weeks prior to
departure, provided full payment has been received. If available, a service
charge per reservation is added for documents requested in advance and/or for
two-day delivery. Please indicate at the time of reservation whether you prefer
regular ground delivery or two-day delivery. (Two-day delivery with related
charges is required for reservations made within 45 days of commencement of
services and for delivery outside the continental United States.)
Not Included in the Vacation Price
Federal Inspection fees for the Federal U.S. Customs and Immigration;
international arrival and departure fees; agricultural taxes; September 11th
security fee; airport taxes and fees such as U.S. passenger facility charges;
port taxes; passports; visas and vaccinations; tips to your Tour or Cruise
Director, Local Host, driver, Local Guides, and ships' crew; gratuities on
ferries, trains, and cruise ships; laundry; telephone; mini bar; alcohol,
beverages, and food not on the regular table d’hôte menu (these extra items
will be billed to you before leaving the hotel, ship, or restaurant); optional
excursions; porterage at airports; travel protection; excess baggage fees; and
all other items of a personal nature.
Refunds
Please note that any request for refunds is subject to these Terms &
Conditions; no refund can be made for unused services of less than 48
consecutive hours, for unused transportation where group activity tickets are
involved, or for voluntary modifications made by the traveler. Airport
transfers are complimentary with air-inclusive bookings on qualifying flights.
Customers not using the included transfer will not be given a cash equivalent
or vacation price reduction.
Service Inquiries After the Vacation
If, after returning from your vacation, you wish to inquire about any services
provided, please ensure that all correspondence relating to those services is
received by Brennan Vacations, (see
address under "Responsibility"), within 60 days of the tour completion date.
This will enable Brennan Vacations to make a timely investigation.
Holidays
During local and national holidays, special events, on Sundays and
religious occasions, certain facilities such as museums, churches,
sightseeing tours, restaurants, and shopping may be limited or not
available. Alternatives will be offered whenever possible.
Safety
Please be aware that during your participation in vacations operated by Brennan
Vacations, certain risks and dangers may arise beyond our control including,
but not limited to, the hazards of traveling in undeveloped areas; travel by
boat, train, automobile, aircraft, or other means of transportation; the forces
of nature; political unrest; acts of lawlessness or terrorism; and accident or
illness in remote regions without means of rapid evacuation or medical
facilities. Brennan Vacations will not have liability regarding provision of
medical care or the adequacy of any care that may be rendered. It is understood
that Brennan Vacations will use its best efforts to ensure that adequate
measures are taken.
Itinerary Changes - Cruises
In the event of water level problems on stretches of any waterway, it may be
necessary to operate part of the itinerary by motorcoach.
Brennan Vacations reserves the right to change the itinerary whenever
conditions, in the opinion of the Master of the Ship or local waterway
regulations, render it advisable or necessary. Brennan Vacations will not be
responsible for any loss or expense caused by reason of such changes.
Brennan Vacations reserves the right to cancel, advance, or postpone any
scheduled tour and/or sailing date and may, but is not obligated to, substitute
another vessel and shall not be liable for any loss whatsoever to tour/cruise
participants by reason of any such cancellation, advancement, or postponement.
In the event of cancellation by Brennan Vacations only, tour/cruise
participants’ only right of recourse shall be to a refund of monies paid to
Brennan Vacations in connection with such tour/cruise. In the event of charters
of the vessels, strikes, lockouts, riots, or stoppage of labor for whatever
cause or for any other reason whatsoever, Brennan Vacations may at any time
cancel, advance, or postpone any scheduled sailing and may, but is not obliged
to, substitute another vessel and shall not be liable for any loss whatsoever
to tour/cruise participants by reason of any such cancellation, advancement, or
postponement.
Photographs & Pictures
Photographs and pictures appearing on this Web site should be used solely as an
indication of facilities and attractions. Actual facilities and attractions may
vary according to availability.
Responsibility
E.G.S. Enterprises, headquartered at 12029 NE Ainsworth Circle, Suite 200,
Portland, Oregon 97220 ("the Company"), is licensed to market and distribute
travel products under the Brennan Vacations brand name and arrange for the
vacation services offered on this Web site, including transportation,
sightseeing, and accommodations through independent contracts.
The carriers, accommodations, and other suppliers providing services are
independent contractors and are not agents, employees, servants, or joint
venturers of the Company or its affiliates. All certificates and other travel
documents for services issued by the Company are subject to the terms and
conditions specified by the supplier and to the laws of the countries in which
the services are supplied.
If, after departure, the services included in the vacation cannot be supplied,
or there are changes in an itinerary for reasons beyond the control of the
Company, the Company will arrange for the provision of comparable services. Any
resulting additional expense will be payable by travelers, and any resulting
savings will be refunded by the Company to vacation participants.
The Company reserves the right to accept or reject any person as a vacation
participant; to expel any participant from the vacation; to make changes in the
itinerary whenever the Company deems it necessary for the comfort, convenience,
or safety of the participants; and to cancel a vacation at any time.
The vacation participant agrees that neither the Company nor its affiliates
shall be liable for any damage, loss (including personal injury, death, and
property loss), or expense occasioned by any act or omission of any supplier
providing services, any insurer or insurance administrator under the Travel
Protection Plan, or any other person.
Any dispute between the vacation participant and the Company directly or
indirectly relating to the Terms & Conditions shall be first submitted to
mediation at Denver, Colorado, before a mediator mutually agreed to by the
parties. If mediation is not successful, the dispute must be resolved by
binding arbitration under Colorado law before the Judicial Arbiter Group or its
successor located at 1601 Blake Street, Denver, Colorado 80202. The prevailing
party shall be entitled to an award of costs and reasonable attorney’s fees.
Any action to enforce the arbitrator’s decision shall be brought in the state
or federal courts in the State of Colorado.
Arbitration against the Company must be commenced within one year following the
date of tour completion. Neither the Company nor any affiliate shall in any
case be liable for other than compensatory damages, and you hereby waive any
right to punitive damages. No person, other than an authorized representative
of the Company by a document in writing, is authorized to vary, add, or waive
any term or condition in its brochure or on its Web site, including any term or
condition set forth in the preceding provisions.
Trade Name
Brennan Vacations is a service mark registered in the U.S. Patent and Trademark
Office.
CST#2017032-20
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We loved this trip. Excellent, excellent, excellent!
